Return policy
Mobitruck USA Return Policy

Effective Date: January 15, 2016

At Mobitruck USA, we want you to be completely satisfied with your purchase. Our return policy is designed to be straightforward and customer-friendly for qualifying orders placed through mobitruckusa.com.
Returns for Orders Under $5,000
  • No Questions Asked: You may return any product in new, salable condition within 7 days of delivery for a full refund, minus actual shipping and delivery fees.
  • Condition Requirement: Items must be returned in their original packaging, unused, undamaged, and resalable as new. Custom modifications or installations void this option.
  • Process: Contact us within 7 days of delivery to obtain a Return Authorization (RA) number. Ship the product back to our facility in Fort Lauderdale, FL, at your expense using the RA number.
Returns for Orders $5,000 and Above
  • Contract Terms Apply: All products priced at $5,000 or higher (including custom trailers, MobiHome, MobiBarber, vending units, etc.) are subject to the specific terms and conditions outlined in your purchase contract or sales agreement.
  • Delivery Included: These orders include delivery. Return options, if any, follow contract specifications regarding inspection periods, restocking fees, and logistics.
  • No Standard Returns: High-value, custom-built units are generally non-returnable except as specified in your contract. Review your agreement or contact your sales representative for details.
Non-Returnable Items
  • Custom-built trailers or units with modifications.
  • Products damaged due to misuse, improper installation, or wear.
  • Opened or used equipment without original packaging.
  • Software, digital downloads, or consumables.
Refunds and Processing
  • Refunds process within 10 business days of receiving and inspecting the returned item.
  • Original payment method receives the refund; delivery fees are non-refundable.
  • Shipping delays or carrier issues do not extend the return window.
Contact Us
Questions? Email or call (305) 345-3030. This policy complies with standard e-commerce practices and may update without notice—check this page for the latest terms.​
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