At Mobitruck USA, we want you to be completely satisfied with your purchase. Our return policy is designed to be straightforward and customer-friendly for qualifying orders placed through mobitruckusa.com.
Returns for Orders Under $5,000

• No Questions Asked: You may return any product in new, salable condition within 7 days of delivery for a full refund, minus actual shipping and delivery fees.
• Condition Requirement: Items must be returned in their original packaging, unused, undamaged, and resalable as new. Custom modifications or installations void this option.
• Process: Contact us within 7 days of delivery to obtain a Return Authorization (RA) number. Ship the product back to our facility in Fort Lauderdale, FL, at your expense using the RA number.

Returns for Orders $5,000 and Above

• Contract Terms Apply: All products priced at $5,000 or higher (including custom trailers, MobiHome, MobiBarber, vending units, etc.) are subject to the specific terms and conditions outlined in your purchase contract or sales agreement.
• Delivery Included: These orders include delivery. Return options, if any, follow contract specifications regarding inspection periods, restocking fees, and logistics.
• No Standard Returns: High-value, custom-built units are generally non-returnable except as specified in your contract. Review your agreement or contact your sales representative for details.

Non-Returnable Items

• Custom-built trailers or units with modifications.
• Products damaged due to misuse, improper installation, or wear.
• Opened or used equipment without original packaging.
• Software, digital downloads, or consumables.

Refunds and Processing

• Refunds process within 10 business days of receiving and inspecting the returned item.
• Original payment method receives the refund; delivery fees are non-refundable.
• Shipping delays or carrier issues do not extend the return window.

Contact Us
Questions? Email or call (305) 345-3030. This policy complies with standard e-commerce practices and may update without notice—check this page for the latest terms.​
Thank you for choosing Mobitruck USA—building mobile businesses that move with you.